Handling Same-Day Sick Visit Requests With a Medical Office Virtual Receptionist
Few calls carry as much urgency as the one that begins, "I woke up feeling awful, can I be seen today?" The caller is uncomfortable, often worried, and wants an answer quickly. Meanwhile, the practice has a full schedule, a limited number of open appointments, and a front desk that is already busy checking patients in.
Same-day sick visit requests are a daily reality for primary care,...